the sweetheart flowers weren't sweet

I ordered flowers from Pro flowers website and I picked out the sweetheart dozen roses. I got to pick a certain date for deliver and its on Friday the 13th in the afternoon. When went to the door, I noticed my flowers came in for my girlfriend. I did not open the package yet, cause I wanted to surprise my girlfriend. So, valentines day came along and she opened the box and she got really excited, but they were not so sweet. Half of the flowers are frozen, or dead and I was mad I paid a lot of money for them. Next time Valentines day comes again I will go to the store and pick them myself and make sure my girlfriend is very happy.